The Delegation Process (iii): Useful Behaviour During The Delegation
Delegate the whole of a task to one person or to one team. This makes that person or team specifically accountable and minimises the likelihood of confusion and mistakes. It also gives a clear and positive trust message to the staff involved.
Define responsibilities and targets clearly. Tell people what you expect from them; it saves a lot of trouble later on.
Be consistent. Unless you intend to carry the delegation through, it is best not to start. Delegating sporadically, or revoking a delegation for no good reason, will cause confusion and threaten the delegatory relationship.
Give support when the delegatee is right. This contributes to the trust relationship. It will also help the delegatee to manage the delegation if they run into problems with other staff or customers.
Winning a Shell LiveWIRE Award has made a significant impact to the business, in particular with PR. We have achieved numerous articles about the business on the back of the Award win. This has ultimately attracted more enquiries from potential clients.