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LoafersLibrary LoafersLibrary is offline
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Join Date: Oct 2005
Posts: 11
Online Subscription Payments.

Ello All,

does anyone take online or remote subscription payments at all? I am looking at my options as I was planning on going with Lloyds Cardnet as my credit/debit card processor but have had a phone call to say that my application has been rejected by my bank (Lloydtsb).

The reason given was that I have no business history with the bank (as is the case for most new businesses I thought) and would be taking recurring payments and have little or no counter-measures against fraudulent use of the cards. (which is fair enough)

the advice given was to try anther bank for my business account.

Can anyone point me in the right direction by regaling tales of personal experience in this or similar matters.

I am thinking of alternative payment methods eg PayPal, WorldPay Nochex etc but am waiting for replies as to whether they will accept recurring payments and the like.

Help VERY appreciated.

Kevin.
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nick.martin nick.martin is offline
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Join Date: Oct 2005
Posts: 672
PayPal has a subscription service.
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jimyt jimyt is offline
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Join Date: Nov 2005
Posts: 14
What's the service you're offering? I offer a service which customer's have the option of subscribing to on a recurring basis, this is done through HSBC and Protx, both companies have been marvellous thus far.

One way you may be able to get round their worries regarding fraudulent transactions is by telling them that your customers must register first, then be manually vetted, e.g. you call them on their given phone number.......before they can proceed to the payment pages. I know that defeats the object of an automated system but once you've been trading a month or two there's nothing stopping you removing the manual check.

James.
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LoafersLibrary LoafersLibrary is offline
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Join Date: Oct 2005
Posts: 11
Thats actually a good idea James, thanks.

PayPal have yet to get back to me but I will be renting Video Games online so the thing is, as well as payments, we have to have the ability to charge for lost/stolen games if necessary. That means keeping the card details on file with Protx.

Anyone else had this trouble or offer another idea/solution?
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InnoCreate InnoCreate is offline
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Join Date: Oct 2005
Location: Essex
Posts: 413
If you tell them you want to use CV2 and AVS checking as well then this may help. Just to clairfy CV2 involves checking the last 3 or 4 digits on the back of the debit/credit card and AVS is a check on the postal address - house name and postcode is used for this.
U're not supposed to store CV2 details (although people do) so maybe just check these details on the first transaction and not worry for the reocuring ones.

Another possible idea is to implement some sort of system whereby before taking a full payment a small payment for example of 99p is taken and then customer has then to confirm how much has been deducted from their account - much like you have to do if you sign up for the NoChex business account.

I think world pay also provide a subscription payment platform - although this is probably £££.
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TamarTelecommunications TamarTelecommunications is offline
Maven
Join Date: Dec 2005
Posts: 84
Hi Kevin

WorldPay do recurring payments called 'Future Pay'. We signed up to WorldPay some 4 years ago and the pricing has changed some what since then so I can't give you any indication.

There's also standing orders you could look at (the customer is in control of the standing order and you cannot change the amount). Standing orders are ideal for regular payments for the same amount each month. All you need to do is to give the customer your bank account number and sort code.

The other option is direct debit. Again any bank would more than likely not entertain a DD application from you for a originators identification number.

You can however use a third party such as First Capital Cahflow who allow you to collect the direct debits in your companies name. With this there are however setup fees for the service and a small percentage of each transaction.

Hope that helps.

Jamie
Tamar Telecommunications
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LoafersLibrary LoafersLibrary is offline
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Join Date: Oct 2005
Posts: 11
Thanks for the advice. I am going to make an appointment with my business manager and thrash out why it was declined.

the problem is with the business I am running is that I need to hold the credit card numbers in order to take for Lost or stolen items (as is written in the terms and conditions).

I will enquire if WorldPay would allow me to do this but the impression I get from the help here is that they charge over the odds for their services.

Jamie - Thanks for the advice, I really appreciate it.

Innocreate - I already take care of those security measures/checks but the way you phrased it (ie better than I) makes me think that I didnt express myself on the Cardnet application form as well as I could have.

Wish me luck and keep the advice pouring in!
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openmind's Avatar openmind openmind is offline
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Join Date: May 2004
Location: In front of my computer
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Quote:
Originally posted by LoafersLibrary
the problem is with the business I am running is that I need to hold the credit card numbers in order to take for Lost or stolen items (as is written in the terms and conditions).
This is going to cause you massive problems unless you have industrial strength security and you have also been verified by the credit card companies. Believe me the costs alone for this will run into thousands.

You are simply not allowed to retain credit card information in a database that can be accessed online unless you have been fully checked out.

Of course this does not apply to printed vouchers where the customer has physically signed for the slip but even then they have to be kept under lock and key.
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TamarTelecommunications TamarTelecommunications is offline
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Join Date: Dec 2005
Posts: 84
WorldPay will want to approve your terms and conditions and refund policy if you were to use them. They will also make random checks later on to make sure that the terms and refund policy still remain on your site for the shopper to see.

If you need to keep their card details for lost or stolen items is there not another way of dealing with this if it happens?
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jimyt jimyt is offline
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Join Date: Nov 2005
Posts: 14
> the problem is with the business I am running
> is that I need to hold the credit card numbers in
> order to take for Lost or stolen items (as is
> written in the terms and conditions).

This can be done with via a provider like Protx. When the customer makes a payment you get a unique id for that transaction. You can then take further payments from that card, for different amounts, simply by referring to the original unique id. This way, you don't hold card details but still have the facility to re-charge a customer's card if necessary.

James.
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