This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more hereX

Home > Discussion Forum

Discussion Forum

BLT BLT is offline
Newbie
Join Date: Apr 2009
Posts: 0
Business telephone systems

Hi,

I'm a bit of a technological geek but I don;t know anything about telephone systems. I've been reading up on the various low-budget panasonic systems but I'm still at a loss as to what exactly I need to buy myself.

I need:

* three different numbers - surely I can have multiple numbers on one line? I have two numbers on my home phone.
* two handsets
* hold music
* the ability to make callers select one of five options when calling in
* voicemail preferably (but not crucial).
* something very cheap.


At the moment I have one bt line which is used for tel and internet.


what should i be thinking of buying?

thanks in advance
Reply With Quote
m8internet m8internet is offline
Connector
Join Date: Apr 2008
Location: Cumbernauld, Scotland
Posts: 772
You are probably looking at PABX or similar
Yes, you can have multiple incoming phone numbers to any number of phones
However, BT charge a considerable sum for this!
The best alternative, which is not only cheaper but more practical, is to use an intermediary and assign the phone numbers to a local number

Using music on your phone can be handled by most larger phone systems and in some cases can be even be broadcast locally over a speaker system
__________________
m8internet.com
Professional website hosting in the UK
Windows Live / MSN Messenger
Reply With Quote
turnkeyit turnkeyit is offline
Connector
Join Date: Feb 2007
Location: Nr. Weston Super Mare, Somerset
Posts: 165
Hi there,

You may wish to consider looking at Voice Over IP (VoIP). As you will reep the benefits in lower call costs and monthly line rental. Also, there is no upfront costs in terms of PBX, as it is all virtual.

Voicemail comes as standard, along with call divert and hold music. The ability to have calling menus (Select 1 for sales etc) is also easily customisable through our online control panel.

I would be very happy to provide you with a quote, feel free to email me: sales @turnkeyit.co.uk (remove spaces).

Good luck,
Reply With Quote
Unregistered Unregistered is offline
Newbie
Join Date: Jul 2002
Posts: 1
we just put in an asterisk system and its great. Its open source and the costs come from the hardware pbx. I'd be weary of just using the soft version (we have 6 lines)

But I cant recommend it enough

we used www.ridgesystems.net for it
Reply With Quote
turnkeyit turnkeyit is offline
Connector
Join Date: Feb 2007
Location: Nr. Weston Super Mare, Somerset
Posts: 165
Quote:
Originally posted by Unregistered
I'd be weary of just using the soft version.
I just wanted to clarify, that the system I provide to many businesses, is the same, or similar asterisk system, it is just hosted virtually in a datacentre, and not locally, which adds to the costs.

Thanks
Reply With Quote
ian37a ian37a is offline
Starting Out
Join Date: Jun 2009
Posts: 18
Music on Hold

I just wanted to point out to people reading this thread that the original poster included Music on Hold as a feature but you need to be careful about licences. Connecting a CD player or MP3 player to your phone system for music on hold moves you into a world of "broadcasting" the music to your caller, yes - honestly, and therefore you need a Public Performance Licence (around £150 per year) and probably a Performing Rights Society Licence as well (around £60 per year).

Crazy is n't it! Not the sort of costs you need when starting up a business. You might think that no one will notice but the people who control this, prsformusic.com , have been known to make very aggresive phone calls when trying to get money out of people.

There are a few ways around this. One is to look for royalty free music but this can sound pretty poor (now you know why you often hear a Greensleves played), use a beeping sound, or compose and record your own music.

Good luck
Ian
__________________
Ian
Office Answers
Virtual Office and Receptionist Services exclusively for businesses with less than 5 people
Reply With Quote
Admin Tones's Avatar Admin Tones Admin Tones is offline
Guru
Join Date: Apr 2010
Location: Manchester
Posts: 105
Have PM'd you a name and contact I believe will be useful to you.
__________________
Admin Tones

Website: www.admintones.co.uk

Twitter - http://twitter.com/A_Tones

Facebook - http://facebook.com/admintones
Reply With Quote
Richard.curran's Avatar Richard.curran Richard.curran is offline
Connector
Join Date: Jan 1970
Posts: 545
I'd be very interested in hearing about a company that can provide the service that Twilio provide but in the UK and at a cheap rate (something similar to what Twilio charge its American customers)

http://www.twilio.com/
__________________
LPL:
.
www.lowpricelessons.com
My driving lessons website
.
UK Driving Theory Test iPhone App
My Theory Test & Hazard Perception App
.
Facebook | The Learner Driver Blog
Reply With Quote
Clare M Clare M is offline
Newbie
Join Date: Jul 2010
Posts: 9
Richard, I've had a quick look at Twilio and they provide a wide range of functions. I can offer some overlap, ie. a phone number, a greeting giving the caller some options, route calls to your landline or mobile, and include voicemail. It is based on our central system so nothing for your to install or maintain. However we are a small company so have decided not to provide voip phones as we simply could not support them. Instead we route the calls to your existing landline or mobile which is simple and works really well for our customers.

Please give me a call on 0207 11 11 085 if you are interested.
__________________
Clare
Office Answers Ltd

Virtual Receptionist and
Telephone answering systems for businesses of up to 5 people.
Reply With Quote
harrychessla harrychessla is offline
Newbie
Join Date: Nov 2010
Posts: 1
A business telephone system differs from simply using a telephone with multiple lines in
that the lines used are accessible from multiple telephones, or "stations" in the system,
and that such a system will often provide additional features related to call handling.
Business telephone systems are often broadly classified into "key systems", "hybrid
systems", and "private branch exchanges".
__________________
business phone systems houston
Reply With Quote
gear7.co.uk gear7.co.uk is offline
Connector
Join Date: Mar 2009
Posts: 265
You can do what the OP wanted very cost effectively using:

- A broadband phone line
- A computer running a softphone, or a hardware IP phone for around £50-60
- Sipgate or equivalent trunks for each account (we use Gradwell due to inclusive call minutes)
- pbxes.org for the pbx functions

HTH
Chris
__________________
Gear 7 Audio Visual - Creative Audio-visual Solutions on any scale! Birmingham, Midlands and Central.

Installation, sales and consultancy for home-cinema, multi-room sound and corporate AV.

- Gear 7 on Facebook
- Gear 7 on Twitter
Reply With Quote
Superdial_Limited Superdial_Limited is offline
Starting Out
Join Date: Oct 2010
Posts: 13
Instead of expensive phone systems, you might want to consider a dumb terminal (telephone) and smart [voice] network. Callers will need to dial an 0844 number that would point/route to your fixed line. With this you can get key options (e.g. 'press 1 for sales', 'press 2 for support'), you can also set up a greeting message, (no music while you wait), and call queuing that reduces the need to install additional lines. These services are offered upon review of your telephone traffic, i.e. if you don't receive a lot of incoming calls, the advanced features may be turned off as they are network heavy. Let me know if your interested.
__________________
Reply With Quote
carolinem's Avatar carolinem carolinem is offline
Connector
Join Date: Feb 2005
Posts: 307
You need www.voipfone.co.uk - very helpful and will be able to do everything you have detailed here. If you are wary of using the softphone, we use the SNOM handsets, which although they are about £100/handset are not that much more expensive than a Panasonic switchboard phone (I think we paid about £50-£75/handset for these on our analogue system).
__________________
Caroline Wylie
www.virtuallysorted.com - Virtual Offices & Virtual Assistants
www.societyofvirtualassistants.co.uk - Resource for UK VAs
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT +1. The time now is 11:26 PM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd. Copyright Shell LiveWIRE 2005-2009