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tarakate108 tarakate108 is offline
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Join Date: Mar 2007
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How long to process a refund?

Hi all
I've tried to find this out by looking at old threads etc, but no luck so far. Does anyone know how long a refund takes if you are using Streamline? I've read through all my Streamline bumph and nothing!
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shamrocker's Avatar shamrocker shamrocker is offline
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What do you mean by refund? Who is giving the refund and who is receiving it?
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Shane
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tarakate108 tarakate108 is offline
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I'm giving the refund, the customer's receiving it. Although hopefully this won't be happening too often!

I was just wondering how long it takes for a refund to go through, from me putting it through to them getting the money back in their account.
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shamrocker's Avatar shamrocker shamrocker is offline
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I'm not 100% sure, but I would have thought it takes roughly the same as the initial transaction, about 3 or 4 days to reach their account.

I haven't issued very many refunds, but it is pretty straight forward if I remember correctly.
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shamrocker's Avatar shamrocker shamrocker is offline
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How much are you paying for your card facility, if you don't mind me asking?
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tarakate108 tarakate108 is offline
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I'm doing it through the Giftware Association, so it's pretty good rates. I can't remember off the top of my head but they waived the set up fee and it's 1.something % for credit cards. If you need to know in more detail I'll message you about it once I've dug it out of the paper mountain on my dining table, sorry, desk!
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KiltoxServices KiltoxServices is offline
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Is there a monthly service charge / minimum transaction amount per month ?
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tarakate108 tarakate108 is offline
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Hmmm, I feel we're getting slightly off the point, but hold on....
Ok the charges are 1.57% (credit cards) and 20p (debit). No sign of monthly service charge.
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eco2you eco2you is offline
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* is going to use streamline too.

Let me know how it works, have you got that small folder thing?
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babyben babyben is offline
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If you were quick, and the transaction was on the same day - you might not have a delay, as the money won't be taken.

The last CC machines I used were like this.
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openmind's Avatar openmind openmind is offline
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It can also depend when the batches run. With Protx, if you void a transaction before the batch runs at 2am then it won't actually come off the card.

If you refund after the batch runs then the refund won't get processed until the following days batch.

It then takes a further 2-3 working days to appear on the customers card.
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tarakate108 tarakate108 is offline
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Thanks for the replies everyone. Helpful as always.

Drew; yes I do have the folder. But you'll be up and running before me so you'll have to tell ME how it works!
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