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bluecube
16-01-2007, 12:24 PM
Hi All,

Hope you can help me out here, i'm looking to incorporate into my website a feature where people can contact me through a chat window direct from my site.

Just wondered if anyone has/has used such a system and if so how usefull have you found it??

Regards

yourshopping
16-01-2007, 12:33 PM
You are looking at arounf $30 a month hosted option with liveperson or boldchat.

I use the free version of websitealive.com which is fine. There is no advertising, just your customisation options are a bit more limited.

However if all you want is a basic option this is great, the free version even allows you 2 proactive chat requests per session.

Andrew

bluecube
16-01-2007, 12:39 PM
thanks will chech that out

Sunee
16-01-2007, 01:12 PM
Or you can host live support on your own server, so you do have an additional monthly bill.

A list of scripts with reviews can be found on:
http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Live_Support/index.html

LiveHelp is a good script, and it is only approx 50 to purchase:
http://livehelp.stardevelop.com/

With LiveHelp, you can install a messenger programme onto your own PC, to monitor the live chat requests.

richardh
16-01-2007, 02:21 PM
Pretty sure you can do this with Meebo (ie, use your existing IM client to chat to people on your website).

http://www.meebome.com/

openmind
16-01-2007, 02:43 PM
Please whatever you decide don't do what Rackspace do and try an initiate chats with everyone that visits your site. Gets right up my nose ;)