Training employees to improve performance
Everyone must be involved
TQM (Total Quality Management) involves all the people working within your business. No-one can be excluded. All the managers within the business must demonstrate a total commitment to the concepts of TQM because if any scepticism is seen by the rest of the workforce, commitment to TQM will not happen. If the culture change then fails it will be very difficult to raise TQM as an issue in the future. It may be useful at an early stage to identify the driving and restraining forces within the business.
Everyone must accept responsibility
All people within the business must first accept that quality is their responsibility, regardless of their position. Quality cannot be inspected into a product. It must be planned in at the design stages. Inspection can only screen out the defective material and is not totally effective. Inevitably human error can lead to some defects being missed.
Everyone should look to improve
After people in the organisation have accepted that they have a responsibility to ensure the quality of the product or service they supply, they should be actively trying to improve in their own areas of work. They are effectively experts at what they do. There are various methods they can use to identify problems and solutions such as introducing a quality circle or continuous improvement teams.
By making small improvements continually, a business can benefit greatly and the improvement process made more manageable. A reward must be given for all improvements made, if only by verbal praise; it does not have to be financially oriented.
Most of us are learning all the time, picking up information from our own experiences. In the workplace, we are expected to be multi-skilled, as well as being able to multi-task - to undertake a number of activities at once. Consequently, learning is continuous.
If your employees are to maximise every opportunity effectively for your business, they need to be aware of any internal and external factors which could influence performance, as well as your own chosen methods of completing particular tasks.
There are many ways of developing people, and development will help staff to improve their expertise as well as contributing to the overall improvement process within your business. There are additional benefits, too; staff are more loyal, more motivated, and experience a higher level of job satisfaction if offered training and encouraged to improve their performance.